WebJan 23, 2024 · The following call result KPIs appear in the the real-time analytics and historical dashboards: Abandoned Calls / Abandoned Calls (IN) / Abandoned (IN): Inbound calls that were ended by the caller while waiting in the queue. Only the real-time dashboard displays the number and percentage. Active Calls / Active Calls (IN): The number of … Webflow: [verb] to issue or move in a stream. circulate. to move with a continual change of place among the constituent particles.
Understanding CDR (Call Detail Records) - Cisco Community
WebApr 30, 2024 · IVR allows a business to optimize its call flow by filtering out calls that don’t produce leads. The agent deciphers the caller’s needs before interacting with them, which is a massive timesaver. Optimized … WebFeb 6, 2024 · This is often used for cold calling or follow-up calls on people requesting information. Outbound call flows are commonly used in sales, telemarketing, collections, … the academy qps
flow-outs - Genesys Cloud Resource Center
Webflow out: 1 v flow or spill forth Synonyms: effuse Type of: emanate proceed or issue forth, as from a source WebNov 5, 2010 · Call detail records (CDR)— Data records that contain information about each call that was processed by CallManager. Call management records (CMR)— Data records that contain quality of service (QoS) or diagnostic information about the call. Also referred to as diagnostic records. Both CDRs and CMRs together are referred to as CDR data. WebJan 6, 2024 · A call flow prompts — or serves as a reminder — for an agent on what they need to do during a call and how to efficiently handle a call. During a call, a call flow … the academy reality show